5p999 | Privacy Policy and Data Protection

Last updated: December 2026

Our Commitment

5p999 fully complies with GDPR (General Data Protection Regulation) and international data protection laws. We use your personal information only for lawful purposes and never sell it to third parties. Your data is protected by 256-bit SSL encryption and stored on secure servers.

1. Information Collection

1.1 What Information We Collect

When you create an account and use services at 5p999, we collect the following personal information:

Identity information

Full name, date of birth, nationality, government ID number

Contact Information

Email address, phone number, residential address, postal code

Financial information

Payment method details, bank account, e-wallet information, transaction history

Verification Documents

Government-issued photo ID, utility bill, bank statement, selfie photo

Gaming data

Bet history, win/loss records, game preferences, login history

Technical Data

IP address, browser type, device information, operating system, cookies

Contact data

Customer support chat logs, email correspondence, feedback

1.2 Methods of Information Collection

We collect information in several ways:

Provided Directly: You provide information directly through registration forms, profile updates, or the KYC process
Automatic collection: Our website and app use cookies and tracking technologies to collect browsing data
From third parties: From payment providers, identity verification services, and fraud prevention tools
Social Media: Public profile information if you log in with a social media account

1.3 Cookies and Tracking

5p999 uses the following types of cookies:

Essential cookies: Essential for website functionality - login status, security
Performance Cookies: To improve site performance and user experience
Functional cookies: To remember your preferences — language, theme settings
Analytics Cookies: To understand traffic and usage patterns using Google Analytics
Marketing cookies: To show targeted advertising (optional — you can opt out)

You can control or delete cookies through your browser settings. However, blocking essential cookies may prevent some features from working.

2. Use of Information

2.1 Why We Use Your Information

5p999 uses your personal data only for the following legitimate purposes:

Account management

To create and maintain your account
To complete identity verification and KYC processes
To verify age and prevent minors from accessing
To ensure account security and prevent unauthorized access

Payment Processing

To process deposit and withdrawal transactions
To verify payment methods and prevent fraud
To maintain financial records for tax reporting and legal compliance
To provide bonuses and promotions

Providing gaming services

To provide you with casino games and betting services
To record game results and track wins/losses
To resolve disputes and ensure game fairness
To provide Responsible Gaming tools and limits

Customer Support

To answer your questions and resolve issues
To provide technical support and troubleshooting
To investigate and resolve complaints
To analyze feedback and improve service quality

Security and Fraud Prevention

To detect fraudulent activity and account abuse
To prevent money laundering and terrorist financing
To cooperate with law enforcement agencies when required
To investigate violations of our Terms and Conditions

Marketing and Communications

To notify you about new games, bonuses and promotions
To send personalized offers and recommendations
To send newsletter and update emails (if you consent)
To manage VIP programs and loyalty rewards

You can unsubscribe from marketing emails at any time by clicking the 'Unsubscribe' link at the bottom of each email or through your account settings.

2.2 Legal basis

In accordance with GDPR, we process your data based on the following legal grounds:

Compliance: To fulfill our service agreement with you
Legal obligations: To comply with KYC, AML, and other regulatory requirements
Legitimate interests: For fraud prevention, security, and service improvement
Consent: For marketing communications and optional data processing

3. Information Sharing and Disclosure

3.1 With Whom We Share Information

5p999 does not sell your personal information to third parties. However, we may share limited information with the following parties:

Payment Provider: bKash, Nagad, Rocket, and banks - only information necessary to process transactions
Game Provider: NetEnt, Pragmatic Play, Evolution - only gaming session data, not identity information
Verification services: Third-party KYC and identity verification providers
Fraud prevention: Specialized security tools for fraud detection and prevention
Technical Services: Cloud hosting, data storage, and IT infrastructure providers
Analytics partners: Google Analytics and other analytics tools (anonymized data)
Legal and Regulatory: Licensing authorities, law enforcement, and courts when legally required

All third-party partners adhere to strict data protection agreements and may only use your information for specified purposes.

3.2 International Data Transfers

Your data is primarily stored on secure servers in the Asia-Pacific region. In some cases, data may be transferred to the European Union or other countries where our service providers are located. In such cases, we ensure:

Standard Contractual Clauses (SCC) are used
The destination country has adequate data protection laws
Data is transmitted in encrypted form

Data Breach Notification

If a data breach occurs that may affect your personal information, 5p999 will immediately (within 72 hours) notify you and the applicable authorities. The notification will describe the nature of the breach, potential impact, and remedial measures.

4. Data Security and Encryption

4.1 How We Protect Your Data

5p999 uses industry-standard security measures to protect your personal information:

SSL Encryption

256-bit SSL certificates encrypt all data transmissions. Communication between your browser and our servers is fully secured.

Secure Storage

Data is stored in encrypted databases at ISO 27001 certified data centers. Physical and digital security is monitored 24/7.

Firewall Protection

Multi-layer firewalls and Intrusion Detection Systems (IDS) prevent unauthorized access and block cyber attacks.

Access Control

Only authorized employees can access data, and all access is logged. Two-factor authentication is mandatory.

Regular backups

Data is backed up daily and stored at off-site locations. Disaster recovery plans are in place.

Regular audits

Independent security experts regularly audit our systems and conduct penetration testing.

4.2 Your Responsibilities

You are also responsible for keeping your account secure:

Use a strong and unique password (at least 12 characters, uppercase and lowercase letters, numbers, and special characters)
Change your password regularly and don't use the same password on other sites
Enable Two-Factor Authentication (2FA)
Avoid logging in from public Wi-Fi or use a VPN
Stay alert for phishing emails and suspicious links
Never share your login credentials with anyone

5. Your Data Rights

Under GDPR and data protection laws, you have the following rights:

Right of access: The right to know what data we hold about you and to receive a copy.
Right to rectification: The right to correct inaccurate or incomplete personal information.
Right to erasure: The right to request deletion of your data in certain circumstances.
Right to Restrict Processing: The right to request temporary restriction of your data processing.
Data portability: The right to receive your data in structured format and transfer it to another service.
Right to object: The right to object to certain data processing activities, especially marketing.
Withdraw Consent: The right to withdraw previously given consent at any time.
Right to complain: The right to lodge a complaint with the Data Protection Authority.

5.1 How to exercise your rights

To exercise your data rights:

Email our Data Protection Officer (DPO): [email protected]
Visit 'Privacy Center' in account settings
Submit a request via live chat or customer support

We will process your request within 1 month. Complex cases may take longer, but you will be notified.

6. Data Retention

6.1 How long we keep data

5p999 retains your personal data for as long as necessary:

Active Account

As long as your account remains active

Closed accounts

7 years after account closure (legal requirement)

Transaction records

10 years (tax and AML compliance)

KYC Documents

5 years after last transaction

Marketing Data

3 years or as long as you give consent

12 months, then automatically deleted

6.2 Data Deletion

Your data after retention period ends:

Completely and securely deleted from our system
Permanently removed from all backups
Third-party service providers are instructed to delete data
Only anonymized and aggregated data is kept for statistical purposes

Frequently Asked Questions

Opening a new account at 5p999 is straightforward and takes just a few minutes. First, click the 'Register' button in the top-right corner of the homepage. In the registration form, you'll need to provide basic information: your full name (as it appears on your government ID — it must match for later verification), email address (valid and one you regularly use), mobile number (for OTP verification), date of birth (to prove you're 18+), country and currency selection (choose BDT), and password (strong and secure — at least 8 characters with uppercase, lowercase letters and numbers). An OTP code will be sent to your mobile number for verification. Next, read the terms and conditions, tick the checkbox, and click 'Create Account.' Once your account is created, you can log in and make your first deposit. However, before your first withdrawal, you must complete KYC, where you'll submit a government-issued photo ID (national ID card or passport), proof of address (utility bill or bank statement), and a selfie photo. KYC is usually completed within 24-48 hours, and your account becomes fully verified.

Wagering requirement is a multiplier that tells you how many times you must bet the bonus money before it converts to withdrawable cash. At 5p999, bonus wagering requirements typically range from 30x to 40x. For example, if you deposit BDT 1,000 and receive a 100% welcome bonus (BDT 1,000 bonus), your total balance is BDT 2,000. If the wagering is 35x, you must bet BDT 1,000 × 35 = BDT 35,000 to clear the bonus. Important: not all games contribute 100% — slots contribute 100%, roulette 15%, blackjack 10%, and live baccarat 5%. That means a BDT 100 bet on slots counts as BDT 100, but a BDT 100 bet on roulette only adds BDT 15 toward wagering. While the bonus is active, the max bet per spin/hand is BDT 200, and wagering must be completed within 30 days or the bonus will be forfeited. You can track your wagering progress in the 'My Bonuses' section, which shows in real time how much is left.

Safe and secure gaming

Your privacy and data security are 5p999's top priorities. We adhere to international standards and store your information with the highest level of protection. Play with confidence.

Questions about privacy?

If you have any questions or concerns about this privacy policy, please contact our Data Protection Officer:
Email: [email protected] | Live Chat: Available 24/7 | Address: Data Protection Officer, 5p999

5p999 Privacy Policy