5p999 Terms and Conditions

1.1 Acceptance of Agreement

These Terms and Conditions ("Terms") constitute a legal agreement between you ("User", "Player", "you") and 5p999 ("we", "us", "Company"). By accessing or using the 5p999 platform, you accept and agree to be legally bound by all provisions of these Terms. We reserve the right to change, modify, or update these Terms at any time. Changes will take effect immediately, and your continued use indicates acceptance of the revised Terms.

1.2 Eligibility Criteria

To create an account and use services at 5p999, you must:

• Must be at least 18 years old or the legal gambling age in your jurisdiction
• Online gambling must be legally permitted in your country or state of residence
• Must play in your own name and on your own behalf, not on behalf of a third party
• Must provide accurate, complete, and truthful personal information
• Only one account permitted per person—multiple or duplicate accounts are strictly prohibited

1.3 Prohibited Jurisdictions

5p999 does not accept players from the following countries or regions: Afghanistan, United States and its territories, United Kingdom, France, Netherlands, Spain, Italy, Israel, Turkey, and other restricted areas. The full list is available on our website. It is your responsibility to verify that online gaming is legal in your jurisdiction.

2.1 Account Creation

When registering at 5p999, you must provide:

1. Full name (must match your government-issued ID document)
2. Accurate date of birth and age verification
3. Full address (street, city, postal code, country)
4. Valid email address and mobile phone number
5. Strong password and security question

All information provided must be true, accurate, and up to date. Providing false information may result in account suspension and forfeiture of winnings.

2.2 KYC Process

We strictly adhere to Know Your Customer (KYC) policy. Before your first withdrawal or at any time, 5p999 may request the following documents:

• Government-issued photo ID (National ID Card, Passport, or Driving License)
• Proof of address (utility bill, bank statement - within 3 months)
• Payment method verification (credit/debit card photo, e-wallet screenshot)
• Selfie photo holding your ID

Withdrawals will not be processed until KYC is completed. Document verification may take 24-72 hours.

2.3 Account Security

You are responsible for:

• To keep your login credentials confidential
• Not allowing anyone else to use your account
• To report suspicious activity immediately
• To enable Two-Factor Authentication (2FA)

5p999 is not responsible for any unauthorized activity on your account if you fail to take proper security measures.

3.1 Deposit Methods

5p999 accepts the following payment methods:

5p999 does not charge any fees on deposit transactions. However, your payment provider may deduct their own charges.

3.2 Bonus and Promotional Terms

All bonuses and promotions are subject to specific terms and conditions:

• Wagering requirement: Before withdrawing the bonus, it must be bet a specified number of times (typically 30x-40x)
• Maximum bet limit: While a bonus is active, you cannot bet more than BDT 200 per spin/hand
• Game Contribution: Slots contribute 100%, table games 10-20%, Live Casino 5-15%
• Expiry Period: Wagering must be completed within 30 days of receiving the bonus
• Maximum withdrawal: Up to ৳5,000 can be withdrawn from no-deposit bonus

3.3 Bonus Abuse Policy

5p999 strictly prohibits bonus abuse. The following activities will be considered bonus abuse:

• Creating multiple accounts to claim the same bonus multiple times
• Unfair betting patterns (e.g., betting on both red and black simultaneously)
• Low-risk betting strategies solely to fulfill wagering
• Group play or syndicate activity

If bonus abuse is detected, all bonuses and associated winnings will be voided and the account may be suspended.

4.1 Withdrawal Process

To withdraw money from 5p999:

1. Your account must be fully KYC verified
2. Minimum withdrawal amount ৳1,000
3. Maximum daily withdrawal ৳2,00,000 (higher for VIP players)
4. All wagering requirements must be completed
5. Withdrawals must be made to the same payment method used for deposit

4.2 Withdrawal Processing Time

4.3 Pending and Cancellation

After submitting a withdrawal request, it remains in 'Pending' status for up to 24 hours. During this time, you can cancel the request and funds will return to your gaming balance. Once processing begins, cancellation is not possible.

5.1 General Betting Rules

• All bets are irreversible once placed and cannot be canceled
• Bets are accepted only if you have sufficient balance in your account
• Each game has its own minimum and maximum bet limits
• In case of technical errors or game malfunction, all bets may be voided
• Winnings will be voided if fraudulent or irregular betting patterns are detected

5.2 RNG and Fairness

All 5p999 games use Random Number Generator (RNG) certified by independent testing laboratories iTech Labs and GLI. Each game outcome is completely random and not influenced by previous results. We do not manipulate or influence game outcomes in any way.

5.3 Live Dealer Games

In Live Casino games:

• Dealer's decision is final and binding
• Video feeds are recorded and may be used for dispute resolution
• Obscene, offensive, or harassing language is prohibited in chat features
• No bets will be accepted after bet placement time has ended

5.4 Jackpots and Progressive Prizes

Progressive jackpot slots typically require maximum bet to win the top jackpot. After a jackpot win, it resets to the designated base amount. Large jackpot wins (over BDT 10 lakh) may be paid in installments or after applicable tax deductions.

The following activities are strictly prohibited and may result in account suspension or termination:

6.1 Fraud and Deception

• Chargeback fraud or payment dispute abuse
• Using stolen credit cards or another person's payment method
• Identity verification using false or forged documents
• Exploiting software bugs or errors

6.2 Collusion and Syndicate Play

• Colluding with other players to cheat
• Artificially manipulating betting patterns
• Bonus hunting as a group
• Using bots or automated software

6.3 Account Abuse

• Creating or using multiple accounts
• Allowing others to use your account
• Selling, transferring, or renting accounts
• Using VPN or proxy to hide location (if you're from a prohibited jurisdiction)

7.1 Our Commitment

5p999 is committed to promoting responsible gaming and provides various tools and resources to protect players:

• Deposit Limits: Set daily, weekly, or monthly deposit limits
• Loss Limit: Set a maximum loss limit
• Session time limit: Set a limit on play duration
• Reality Check: Receive reminders to take regular breaks
• Self-Exclusion: Temporarily block yourself for 24 hours to 6 months

7.2 Signs of Problem Gaming

If you experience the following signs, seek help:

• Spending more money on gambling than you can afford
• Trying to win back lost money by playing again after losing
• Borrowing or stealing money to fund gambling
• Problems with family, friends, or work due to gambling
• Failing to control gambling or unable to stop

Contact us for help: Responsible Gaming Visit the page or email [email protected].